Support System - Email replies do not work

Resolved
Degraded performance
Started over 1 year ago Lasted about 2 hours

Affected

Updates
  • Resolved
    Resolved

    We can confirm that the issue is resolved and that service is restored to full operations.

  • Monitoring
    Monitoring

    We are identified the root cause and have implemented a solution. We are now monitoring the results.

  • Investigating
    Investigating

    We are currently investigating this incident where if you reply to a ticket via email the response won’t be sent to us correctly. In the meantime, while we fix the issue, please login into your client area to reply or create new tickets.